NRS Return Procedures

    • Returns are subject to individual product manufacturers warranty policies. Please call for individual warranty information 1-800-635-5202.

    • Size and color exchanges are accepted as long as the product is new and still has the tags on it. The customer is responsible for shipping the item back to NRS and we will make the size and/or color exchange and ship the new product to the customer free of charge.

    • A full refund is available for new products with tags still attached purchased from NRS within 1 year; Shipping is not refundable.

    • Returns should be sent using the return address label provided. For your own protection, return via prepaid UPS or insured Parcel Post only. Please send to : 2009 S Main St. Moscow, ID 83843

    • Please launder products that have been used before sending them back for evaluation.

    • If merchandise is defective send the product back to NRS with a note describing the problem with the product and your preference of a refund or exchange. For boats, frames, oars, and flammables please call NRS for further instructions.

    • For faster service, please include the Returns form on the back of the invoice or print the *Returns Form explaining any necessary instructions.

  • All returns are courteously processed within two working days. Please allow up to two billing cycles for your credit to appear on your monthly credit card statement. Refund checks will be mailed.

Lost your original paperwork?

Print our *Returns Form and send it with your return.

* Adobe Acrobat 3.0 is required to print the Returns Form.

Download Acrobat Reader

Merchandise Damaged During Shipment

    • Save the item and its packaging.
  • Notify us immediately and we will advise you how to proceed.